Convat is operated by CONVAT STUDIOS LTD (RC 9845582), a company registered in Nigeria. This policy covers payments made to us on convat.io, in the Convat Telegram app, and through our payment partners. It forms part of our Terms of Service.
What you pay for
Convat sells subscription plans for software. Paid plans unlock tools such as slip conversion, splitting, merging and Convat AI picks. Convat does not accept bets, hold stakes or pay out winnings. Money you bet is between you and your sportsbook, so we cannot refund bets, stakes or losses.
When we give a refund
We refund the amount you paid when:
- You were charged more than once for the same plan or top-up.
- You paid, but your plan or wallet credit never arrived and we cannot fix it.
- Your plan renewed automatically after you had turned off renewal, or you tell us within 7 days of a renewal that you did not want it and you have not used a paid feature since it renewed.
- A fault on our side stopped the paid features from working for most of the period you paid for.
When we do not give a refund
- A plan you have started using. Access begins as soon as you pay, so we do not refund the rest of a period you have used or simply stopped using. You can cancel at any time and keep access until the period ends.
- Wallet credit that has already reached your balance, unless it was a duplicate or a mistake on our side. Wallet credit is for buying Convat plans and is not exchanged for cash.
- Odds that changed, or a selection a sportsbook would not take after a conversion.
App Store, Google Play and Telegram Stars
If you subscribed in the Convat app on iPhone or Android, the store took the payment and only the store can refund it. Ask Apple at reportaproblem.apple.com or Google through Google Play's refund page. Their policies apply. If you paid with Telegram Stars and your purchase did not arrive, email us and we will refund the Stars.
How to ask for a refund
Email support@convat.io within 14 days of the payment. Send it from the email address on your Convat account, and include the amount, the date, and the payment reference or receipt number if you have it. We reply within 3 business days.
How refunds are paid
Approved refunds go back to the card, bank account or mobile money wallet you paid with, in the currency you paid in. We send a refund within 5 business days of approving it. Your bank or mobile money provider may take a few more days to show it. When a refund is paid, the plan or credit you bought with that payment ends.
Disputes with your bank
Please contact us before you dispute a charge with your bank. We can usually fix the problem faster, and a dispute can stop us refunding you directly while it is open.
Changes
We may update this policy. We will post the new version here with a revised date.
Contact
CONVAT STUDIOS LTD, RC 9845582. Email support@convat.io.
